About TWINJAM
TWINJAM was started in Mumbai by Manish Jaiswal for agencies tired of choosing between margin and the client relationship.
#client-mapleview · Slack
PM reviewDana (Mapleview Health): Could we just add Google SSO to the patient portal before launch? Should be quick.
SOW MVH-PORTAL, clause 4.2
“Authentication: email and password login. Third-party identity providers are excluded.”
Finding
Outside scope
Estimate
18 hrs
Confidence
0.91
Visible only to the agency PM. Nothing is posted to the client channel.
Why we exist
TWINJAM started with a ledger. In 2025, before the company was incorporated, Manish Jaiswal and the founding team sat down with agency operators and added up a year of write-offs: roughly 1,900 hours of unbilled work across 14 fixed-fee projects.
Almost none of it came from a formal change request. It came from “can we just” in a shared Slack channel, a new Jira ticket that looked like the old one, a pull request that quietly added an integration. Developers built it because they wanted to help. PMs let it go because raising it felt confrontational, and by the time finance noticed, the hours were gone.
Our thesis is simple. Agencies do not need a tool that argues with clients. They need a neutral referee: something that reads the signed SOW, watches where requests actually arrive, and quietly tells the PM, with the clause and the evidence, when a request crosses the line. The PM decides what happens next. Most of the time the client says yes, because an itemized, cited change order is easier to approve than a vague complaint about budget.
Operating principles
They decide roadmap arguments, security reviews and how we write the copy on a flag card.
We compare the request to the contract and show both. We never decide who is right; the clause and the thread do.
Clients never receive an automated message. Every flag, note and change order passes through a person who owns the relationship.
Every flag cites the exact SOW clause, the message permalink and an hour estimate, so the conversation starts from facts.
Least-privilege OAuth, allow-listed channels only, and write access limited to your private alert channel and approved envelopes.
Zero model training on customer content, zero-retention inference, and non-flagged messages are never stored.
A noisy tool gets muted. We would rather miss a borderline request than flood a PM with false alarms.
Leadership
Half of our leadership team has run delivery or client services at an agency. The other half has shipped document AI and security programs at scale.
Founder & Chief Executive Officer
Founded TWINJAM to give agencies a neutral referee between the signed SOW and the requests that arrive after it. Leads strategy, product direction and customer partnerships.
Chief Technology Officer
Built document understanding pipelines for procurement contracts before TWINJAM. Owns the SOW parser, the divergence engine and our zero-retention architecture.
Chief Product Officer
Former delivery director at a Pune design studio who wrote the change order playbook its PMs still use. Designs every workflow around the PM conversation, not the alert.
Head of Security & Compliance
Leads our SOC 2 Type II program, data residency and privacy work, and serves as Grievance Officer under the DPDP Act 2023.
VP Customer Success
Spent a decade on the agency side as an account director. Runs onboarding, the scope audit and the coaching program that helps PMs have calmer change order conversations.
VP Finance & Operations
Chartered accountant who has closed the books for services firms on three continents. Owns finance, legal operations and company secretarial compliance.
Advisory board
Our advisors bring agency operations and contract law experience. They review how we classify ambiguity, not individual customer contracts.
Anjali Bhatt · Advisor, agency operations
Former chief operating officer of a 400-person digital agency group with offices in London and Pune. Advises on realization, resourcing and retainer design.
20 years in agency operations
Vikram Sethi · Advisor, technology contracts
Technology transactions lawyer in Mumbai who has negotiated MSAs and SOWs for IT services firms and their enterprise clients. Advises on clause taxonomy and change control language.
LL.B., Government Law College, Mumbai
Dr. Shalini Menon · Advisor, contract law research
Researcher in standard-form commercial contracts and change control provisions. Reviews how TWINJAM classifies ambiguity in deliverable language.
LL.M. and Ph.D. in commercial law
Daniel Okoro · Advisor, North American agencies
Former VP of Delivery at a 150-person US product agency. Advises on how agency leaders in the US and Canada buy and roll out operations software.
PMP, 15 years in agency delivery
$85M
contracted value under monitoring
TWINJAM platform, Oct 2026
412
fixed-fee projects in our 2026 onboarding audit
TWINJAM onboarding audit, 2026
61
agencies in the 2026 benchmark cohort
TWINJAM onboarding audit, 2026
2026
incorporated in Mumbai, Maharashtra
TWINJAM 9PEARL PRIVATE LIMITED
Milestones
Twenty months, five connectors, one rule that has not changed: the PM approves everything.
2025
Agency operators who had added up a year of write-offs, 1,900 unbilled hours across 14 fixed-fee projects, start building the SOW parser and Slack monitor.
2025
Design and software agencies in Mumbai and Pune run the first SOW parser and Slack monitor, reviewing every flag by hand.
2025
Allow-listed Slack monitoring and backlog audit across Jira, Linear and GitHub Issues take shape with beta agencies.
2026
Manish Jaiswal incorporates the company in Mumbai (CIN U46901MH2026PTC466510) and TWINJAM opens to agencies.
Feb 2026
Independent examination of Security, Availability and Confidentiality controls, plus SSO and SCIM for Scale workspaces.
Apr 2026
Itemized, SOW-cited change orders with DocuSign and PandaDoc, sent only after PM approval.
Jul 2026
Microsoft Teams monitoring with resource-specific consent, and customer data pinned to AWS Mumbai on request.
Oct 2026
Benchmark built from onboarding audits of 412 fixed-fee projects across 61 agencies.
Oct 2026
Contracted deliverable value under active TWINJAM monitoring passes $85M.
Corporate transparency
Security commitments
Careers
Engineering, applied AI, design, security, customer success and sales. If you have ever written off unbilled hours, you will feel at home.
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