Customer stories
Agencies that bill for what they build.
Software shops, design studios and creative agencies on how they caught out-of-scope work early, priced it calmly and kept clients happy while doing it.
Across these four stories
$116,050
in signed change orders, with 48 of 53 sent change orders approved by clients.
- Northpaw DigitalSoftware & web development
- Lumen & LatheProduct design & UX
- Stackwell LabsSoftware & web development
- Copperline CreativeBrand & creative
More stories
Different disciplines, the same calm conversation.
< 15 min
to prepare a change order, down from most of an afternoon
Lumen & Lathe · Product design & UX · 26 people
How Lumen & Lathe took the emotion out of scope conversations
A 26-person product design studio gave its PMs objective, clause-level evidence before every client call. Change order prep fell from an afternoon to minutes, and nine change orders worth $23,750 were signed in the first quarter.
$18,400
in change orders signed on a single React Native app contract
Stackwell Labs · Software & web development · 35 people
How Stackwell Labs recovered $18,400 on one React Native contract and ended weekend crunch
A 35-person custom software agency caught four out-of-scope requests on a fixed-fee field inspection app, billed them as signed change orders, and cut unplanned weekend engineering hours by four fifths.
21 of 22
change orders signed in four months, with zero pushback
Copperline Creative · Brand & creative · 31 people
How Copperline Creative made change orders something clients appreciate
A 31-person brand and creative agency moved from awkward retainer overages to fast, itemized change orders. In four months clients signed 21 of 22, worth $31,900, with zero pushback.
“It took the emotion out of scope management. Our PMs walk into client calls with the clause, the thread and the hours already lined up.”
“Clients actually appreciate the speed and clarity of the itemized change orders. We have had zero pushback since switching.”
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