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Department routes
Every inbox has a named owner and a response target.
Response targets follow our lead routing policy. Larger agencies are routed straight to a senior lead.
| Department | Phone | Response target | Hours | |
|---|---|---|---|---|
| Sales | sales@twinjam.com | +91 (022) 4973-3637 | Under 15 minutes for agencies over 30 staff, under 1 business hour for boutique agencies | Mon to Fri, 9:00 to 19:00 IST and 9:00 to 18:00 ET |
| Support | support@twinjam.com | 1800-266-3636 (toll-free, India) | 4 hours on Agency, 1 business day on Studio, custom SLA on Scale | 24 hours, Mon to Fri; weekends for P1 issues |
| Security | security@twinjam.com | +91 (022) 4973-3636 | Acknowledged within 24 hours, triage within 2 business days | Monitored 24/7 |
| Partnerships | partners@twinjam.com | +91 (022) 4973-3636 | Reply within 2 business days | Mon to Fri, 9:00 to 18:00 IST |
| Press | press@twinjam.com | +91 (022) 4973-3636 | Same business day for media on deadline | Mon to Fri, 9:00 to 19:00 IST |
| Billing | billing@twinjam.com | +91 (022) 4973-3636 | Reply within 1 business day | Mon to Fri, 9:00 to 18:00 IST |
Visiting us
Cecil Court, Colaba, Mumbai.
Our registered office is on Floor 4 of Cecil Court, by Regal Cinema in Colaba. Please email ahead so someone can meet you at reception.
TWINJAM 9PEARL PRIVATE LIMITEDFloor 4, Plot 24/26 Cecil Court, Regal Cinema, Colaba, Mumbai G.P.O., Mumbai, Maharashtra 400001, India
CIN U46901MH2026PTC466510
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