Legal center
The agreements, policies and registers behind TWINJAM.
Written to be read. Each document lists its version and the date it last changed.
Privacy Policy
What personal data TWINJAM collects, why, how long we keep it, and the rights you have under GDPR, the DPDP Act 2023 and US state laws.
v4.2 · Updated Oct 1, 2026
Terms of Service
The agreement between your agency and TWINJAM 9PEARL PRIVATE LIMITED for use of the TWINJAM service, including trials, subscriptions, acceptable use and liability.
v3.1 · Updated Sep 15, 2026
- Data Processing AddendumHow TWINJAM processes customer personal data as a processor, including GDPR Article 28 terms, Standard Contractual Clauses and DPDP Act 2023 commitments.v2.4 · Jul 15, 2026
- Security ArchitectureThe technical and organisational measures that protect customer data in TWINJAM, referenced by the DPA as its security annex.v2.1 · Sep 2, 2026
- SubprocessorsEvery third party that may process customer personal data on TWINJAM's behalf, what they do, and where.v2026.10 · Oct 20, 2026
- Accessibility StatementOur commitment to WCAG 2.2 AA across twinjam.com and the TWINJAM web app, known limitations and how to report a barrier.v1.3 · Aug 12, 2026
- Cookie PolicyThe cookies and similar technologies used on twinjam.com and in the TWINJAM app, and how to control them.v1.6 · Jun 30, 2026
Frameworks
Where these documents come from.
- Governing law
- Laws of India. Courts at Mumbai, Maharashtra.
- Privacy
- GDPR, UK GDPR, CCPA/CPRA and India's Digital Personal Data Protection Act, 2023.
- Transfers
- EU Standard Contractual Clauses (2021/914) and the UK Addendum.
- Assurance
- SOC 2 Type II, annual penetration test, WCAG 2.2 AA target.
Requests and notices
- Privacy and data requests: privacy@twinjam.com
- Signed DPA or SOC 2 report: security@twinjam.com
- Legal notices: legal@twinjam.com
Floor 4, Plot 24/26 Cecil Court, Regal Cinema, Colaba, Mumbai G.P.O., Mumbai, Maharashtra 400001, India
TWINJAM is an operational scope monitoring and change management tool. TWINJAM parses contract documents for tracking purposes and does not provide formal legal representation or binding legal counsel. Agencies should have formal Master Services Agreements reviewed by qualified legal counsel.
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