Solutions
Scope protection shaped around how your agency sells work.
Fixed-fee sprints, capped QA rounds, retainer allocations, migration assumptions. TWINJAM reads the contract you actually signed and watches for the requests that break it.
Ingrid Halvorsen 3:42 PM
Love the tracking view! Can we just add live driver location for customers too? Should be a small change.
Private to #pm-scope-alerts · HFX-APP
SOW §3.2 Customer tracking shows location updates at 15-minute intervals. Real-time location sharing is excluded.
By agency type
Every discipline leaks margin in its own way.
Engineering shops lose it to API surprises and extra QA rounds. Design studios lose it to revision #6. Consultancies lose it when an assumption quietly breaks. Pick the playbook that matches your contracts.
Software & web development agencies
Uncontracted auth flows, third-party API changes, custom reports and a fourth staging QA round. TWINJAM checks Slack, Jira and GitHub against the SOW.
$18,400
recovered on one fixed-fee app contract
Design & creative studios
Revision caps, variant mockups and retainer allocations that actually hold.
IT & cloud consultancies
Architecture drift, dependency delays and data cleanup that nobody contracted.
Find your leak
Which leak hurts you most?
Pick the pattern you recognise. We will show you where it hides, how TWINJAM catches it and what your PM sends to the client after approving.
What it sounds like
“Can we just add one more filter to the admin table? Should be quick.”
- Where it hides
- Shared #client channels and Teams chats, usually on a Thursday afternoon.
- Typical size
- 6 to 40 hrs per request
- How TWINJAM catches it
- The Slack & Teams Monitor compares each message with the parsed SOW and posts a private flag to #pm-scope-alerts with the clause and an hour estimate.
What your PM sends after approving
Happy to add that. It sits outside the current SOW (section 3.4), so I've put together a short option with hours and timing for you to approve.
By role
One record of scope, four very different jobs.
The PM needs evidence before the call. The founder needs portfolio margin. Delivery needs a calm client relationship. Finance needs the signed change order in the books.
- Persona: MarcusProject managers & delivery leadsA morning triage feed, an evidence pack for every client call and a change order in under three minutes.
- Persona: AlexFounders & managing directorsPortfolio margin by project, unbilled scope in dollars and a team that stops working weekends for free.
- Persona: RachelDirectors of delivery & client servicesNeutral, clause-cited change orders that read as good service, not as billing pressure.
- Persona: SamFinance & agency operationsRealization rate, unbilled WIP and signed change orders flowing into Harvest, QuickBooks or Xero.
- average project margin reclaimed on fixed-fee engagements
- 18.4%average project margin reclaimed on fixed-fee engagementsTWINJAM onboarding audit, 2026
- unbilled scope surfaced per $1M of agency revenue, annualized
- $140kunbilled scope surfaced per $1M of agency revenue, annualizedTWINJAM onboarding audit, 2026
- of out-of-scope requests first appear in Slack or Teams, not tickets
- 82%of out-of-scope requests first appear in Slack or Teams, not ticketsTWINJAM onboarding audit, 2026
- of projects experienced scope creep, up from 43% five years earlier
- 52%of projects experienced scope creep, up from 43% five years earlierPMI Pulse of the Profession, 2018
Customer stories
Agencies that bill for what they build.
Northpaw Digital · Software & web development
$42,000
recovered across 4 client projects in the first 60 days
Lumen & Lathe · Product design & UX
< 15 min
to prepare a change order, down from most of an afternoon
Stackwell Labs · Software & web development
$18,400
in change orders signed on a single React Native app contract
Copperline Creative · Brand & creative
21 of 22
change orders signed in four months, with zero pushback
Stop delivering free software features on fixed-fee contracts.
Upload a live project SOW. We will show you the out-of-scope Slack requests your team is building for free right now.